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Symptoms

When yous use Windows Mail on a computer that is running Windows Vista, some messages may become stuck in the Outbox. Y'all cannot send or delete these messages. Every time that you close Windows Mail, you are prompted that there are unsent messages in your Outbox. In that location might too be messages that are stuck in other folders, such as the Inbox or Deleted folders, that you lot cannot remove.

This commodity is intended for a beginner to intermediate computer user, unless otherwise specified.

Resolution

The start step that you should take to resolve this problem is to download and install the following update for Windows Vista. After you apply the update, you should be able to delete the messages that are stuck in the Outbox.

Note Considering the messages are permanently deleted, yous will have to resend the messages.

If applying the update does not resolve the issue, the next step is to effort the methods in the "Avant-garde troubleshooting" section.

Use the update

You can download and install a Vista update that may resolve this trouble. There are two download packages available: one for the 32-bit version of Vista and one for the 64-bit version. Download the appropriate package and install the update on your calculator. If you not know which version of Vista you are running, see the "Decide which version of Vista y'all are running" department.

If you are interested, yous can find technical details about the update in the "More than Information" section. Nonetheless, this data is not required to download and install the update.

Download and install the update

Download the update that is appropriate for your version. And so, install it on your computer and cheque whether the problem is resolved.

Note You might want to save the contents of the letters that are stuck earlier you install this update so that the information is bachelor for later use. If the letters are removed during the update, they are permanently deleted.For more data almost how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

To download and install the update, follow these steps.

Click the download link for your version of Vista.

Afterwards you click the link, y'all will access the Microsoft Download Center to start the download process. Follow the instructions on the Web site to download the update to your computer. During the download process, make certain that you note where you saved the update on your calculator. You will accept to locate the update when yous are ready to install information technology.

The post-obit files are bachelor for download from the Microsoft Download Center:

Windows Vista, 32-bit versions Download the 941090 package now.

Windows Vista, 64-bit versions Download the 941090 bundle now.
Notation If you have issues downloading the update, please meet the "Next steps" section.
Get out Windows Mail.
Locate the downloaded update file.
Double-click the update to install it. Then, follow the prompts to consummate the installation.

Note If you receive a message that this update does not apply to the system, make sure that yous downloaded the correct version, 32-bit or 64-bit, for your figurer. If you have the correct version, the update is already installed. In this example, delight come across the "Avant-garde troubleshooting" section for other methods that might help you fix the Windows Mail service issue.

If yous experience any other problems installing the update, see the "Next steps" section.
Outset Windows Postal service and check whether the stuck letters are withal in the Outbox. If they are, try to ship or delete them.
If you still cannot transport or delete the messages, restart your computer to see whether that removes the letters.
- If the messages are removed, then this problem is resolved and y'all are finished.
- If the messages are not removed, then unfortunately, installing the update did not resolve the trouble for you. The next footstep is to encounter the solutions provided in the "Advanced troubleshooting" department for aid.

Determine the version of Vista y'all are running

It is important to know which version of Vista, 32-bit or 64-fleck, you lot are running so that you can download the appropriate download bundle. To determine which version of Vista your computer is running, follow these steps.

Click Start .
Type arrangement in the Start Search box.
Click System Information in the Programs listing.
Under the Detail cavalcade, cheque the System Type to determine the version of Vista you are running.
- If x86-based PC is listed, then you lot are running the 32-bit version.
- If x64-based PC, then you are running the 64-chip version.

Subsequently you have determined which version of Vista yous are running, y'all can download the advisable update for your version.

Advanced troubleshooting

These methods are intended for intermediate to advanced computer users. If yous are not comfortable with advanced troubleshooting, you might want to ask someone for help, use the Microsoft Client Support Services Spider web site to find other solutions, or contact Support. For more information, please see the "Next steps" section for help.

Important The post-obit methods include steps that direct re-create or delete the file that is used by the Windows Postal service application. If you change the file or folder by mistake, then the bulletin data may be erased. Therefore, we recommend that you back up your messages for safekeeping. And so, if it is necessary, y'all tin can use the restore feature in Windows Mail to import the backup. Steps to support your messages are provided in Method 1.

If you tried to install the update but it did non resolve the event, start with the first method. If method 1 does not resolve the outcome, effort the 2d method.

Method i: Rebuild the message store of Windows Mail

This method will help you rebuild the bulletin shop. By rebuilding the bulletin store, only messages that have no errors can exist loaded and the messages that have errors should be deleted.

To delete the Windows Mail bulletin store file and then rebuild it, follow these steps.

Pace 1: Locate the message shop

Find the folder that contains your personal message store. The message store is typically located in:

difficult disk\Users\user\AppData\Local\Microsoft\Windows MailIf it is not located there, you can find its location through Windows Mail. Follow these steps.

In Windows Mail, click Tools, and then click Options.
In the Option dialog box, click the Advanced tab, and so click the Maintenance push button.
In the Maintenance dialog box, click the Shop Folder push button.
In the Store Location dialog box, right-click Your personal message store is located in the post-obit folder, and and then click Select All.
Right-click Your personal message store is located in the following binder, and then click Re-create.
Click Cancel or Close to close all the dialog boxes.
Click Start, correct-click the Start Search box, and then click Paste to paste the location of your personal message shop into the Start Search box.
Press ENTER. The folder that contains your personal message store opens.

Step 2: Create a fill-in of your letters (optional)

If yous want, yous can create a backup of your message store earlier y'all rebuild it. To back upwardly the bulletin store, follow these steps.

Create a new folder on your hd for the backup.
Re-create all the contents of the Windows Postal service folder.
Paste the contents into the folder that you lot created on your hd.
Go back to the Windows Mail folder that you lot located in pace one.

Step three: Delete the message store and rebuild it

Delete the message store and rebuild information technology.

In the binder that contains your personal message shop, right-click the WindowsMail.MSMessageStore file, so click Delete.

If you cannot delete the file and you receive the following bulletin, then start Windows Vista in condom style and try to delete the file. If you were able to delete the file, become to step 2.

The action can't be completed because the file is open in another plan. Close the file and try once again.
1. Restart the computer and press the F8 key repeatedly while the figurer is starting. The Advanced Boot Options screen appears.
2. Select Rubber Mode past using arrow keys ([↑]、[↓]), and and so press ENTER.
3. Log on to the system by using your user account when the user option screen appears.
  
  Notation Safe mode is used for diagnostics purposes. It starts Windows Vista with express functionality. Because it starts the computer past using a minimal set of drivers, the screen brandish will be in VGA fashion (640x480). Icons and windows appear larger than usual.
4. Locate the Windows Postal service folder (that yous located in pace 1), and delete the WindowsMail.MSMessageStore file. If you are successful in deleting the file, go to step 4. Otherwise, see "Method 2: Rebuild the Windows Mail folder" for help.
Open the Backup folder, so open the New folder.
Press CTRL+A to select all files in the New binder, and so press DELETE.
Close all folders.
Start Windows Mail to rebuild the message store database. After you restart Windows Mail, the bulletin store file should be successfully repaired.
Now, check whether the messages are removed. If they are withal stuck, try to send or delete them.
- If the messages are removed, then this trouble is resolved and you are finished.
- If the messages are not removed, then rebuilding the bulletin store did not resolve the trouble. The next step is to see the "Method 2: Rebuild the Windows Post folder" for help.
If yous started Vista in condom fashion, you can restart your computer ordinarily to get out safe mode.

Method 2: Rebuild the Windows Postal service folder

If rebuilding the message shop does not resolve the issue, follow these steps to rebuild the Windows Post binder.

Step one: Rename the Windows Mail folder and create a new folder

Exit Windows Mail.
Locate the Windows Mail service binder. See "Footstep ane: Locate the bulletin store" from Method 1 for information almost finding this folder. It is typically located in:

hard deejay\Users\user\AppData\Local\Microsoft\
Right-click the Windows Mail binder, and and so click Rename.
Add old to the end of the folder proper name and then that the binder is at present named Windows Mailold.

Step two: Create a new Windows Mail folder and copy the contents from the previous folder

Get-go Windows Mail service so that it can automatically create the new Windows Mail folder, and then exit Windows Post.
Located the new Windows Mail folder to confirm information technology is created. Meet "Step 1: Locate the message shop" from Method 1 for data about finding this folder. It is typically located in:

hd\Users\user\AppData\Local\Microsoft\Notation If the new Windows Mail service folder is compressed, you have to uncompress this folder. To uncompress it, correct-click the Windows Mail binder, and and then select Extract.
Open up the Windows Mailold folder.
Open the Local Binder and copy the business relationship{xxxxxxxxxxxxx}.oeaccount file. Notice that xxxxxxxxxxxxx represents numbers or letters.
Paste the file into the Local Folder in the new Windows Mail service binder (that was created in step ane of this procedure).
If the post-obit folders are present in the Windows Mailold binder, copy each binder and paste it into the new Windows Mail service folder.
- Stationery
- Microsoft Community
Close all folders.

Step 3: Import letters in Windows Mail

Beginning Windows Post.
Import the messages from the previous Windows Mail service folder to the new folder. To import the messages, follow these steps.
1. Click File, point to Import, and and so click Message.
2. Click Microsoft Windows Mail 7 in Select Program, and then click Next.
3. Click Browse, select the location of Windows Mailold, and then click Next.
4. Click All folders in Select the folder, and then click Next.
5. Click Complete, and then the letters will be imported to Imported Binder.
Motility the messages that were imported to the Imported Folder to the appropriate folder nether the Local Binder. For example, motility messages located in the Inbox folder under the Imported Binder to the Inbox folder nether the Local Folder.
Check whether the stuck messages are removed. If not, endeavor to send or delete the letters.

If you still take letters that cannot be deleted, then rebuilding the Windows Mail folder did non resolve the problem. See the "Adjacent steps" section for other ways that you that might find help for this trouble.

NEXT STEPS

If you were unable to download or install the update, or the advanced troubleshooting methods did non work for y'all, you can utilise the Microsoft Customer Support Services Spider web site to find other solutions to your trouble. Some services that the Microsoft Customer Back up Services Web sites provide include the following:

Searchable Knowledge Base: Search technical support information and self-aid tools for Microsoft products.
Solution Centers: View product-specific frequently asked questions and support highlights.
Other Support Options: Utilise the Web to ask a question, contact Microsoft Customer Support Services, or provide feedback.

IIf y'all continue to accept problems after y'all employ these Microsoft Web sites or if you cannot find a solution to the problem on the Microsoft Back up Services Web site, click the following link to contact Support.

http://support.microsoft.com/contactus

Condition

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" department.

More Information

This department discusses technical details nearly the Vista update.

Release Date: August 28, 2007

Microsoft scanned this file for viruses. Microsoft used the virtually current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that assist foreclose any unauthorized changes to the file.

Update replacement information

This update does not supplant whatsoever other updates.

Registry data

This update does not require yous to brand any changes to the registry.

File data

The English language version of this update has the file attributes (or afterwards file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Fourth dimension (UTC). When you lot view the file information, it is converted to local time. To observe the divergence betwixt UTC and local time, use the Time Zone tab in the Date and Time detail in Command Panel.

Windows Vista, 32-scrap versions

File name	File version	File size	Appointment	Time	Platform
Update.mum	Not applicable	1,776	03-Aug-2007	20:15	Not applicable
X86_ab2677544a02eeb8ac2652b3dca3383f_31bf3856ad364e35_6.0.6000.20653_none_b40f5a7f01c4031f.manifest	Not applicable	701	03-Aug-2007	20:15	Non applicable
X86_microsoft-windows-mail-core-dll_31bf3856ad364e35_6.0.6000.20653_none_56ef0f0741670c18.manifest	Not applicative	71,287	03-Aug-2007	twenty:15	Not applicable
Msoe.dll	6.0.6000.20653	1,614,336	03-Aug-2007	17:33	x86
Msoeres.dll	6.0.6000.20653	ii,836,992	02-Aug-2007	23:52	x86

Windows Vista, 64-bit versions

File name	File version	File size	Engagement	Fourth dimension	Platform
Amd64_12d7cef0e2171e5ebaa6af3bbdea9e9a_31bf3856ad364e35_6.0.6000.20653_none_29c05c346038853c.manifest	Non applicable	ane,050	03-Aug-2007	20:15	Not applicative
Amd64_microsoft-windows-mail-core-dll_31bf3856ad364e35_6.0.6000.20653_none_b30daa8af9c47d4e.manifest	Not applicative	71,375	03-Aug-2007	20:xx	Not applicative
Update.mum	Non applicable	2,005	03-Aug-2007	twenty:15	Non applicative
Msoe.dll	half dozen.0.6000.20653	2,078,720	03-Aug-2007	nineteen:03	x64
Msoeres.dll	half dozen.0.6000.20653	two,836,992	03-Aug-2007	00:04	x64

References

For more information nigh Windows Mail, visit the following Microsoft Web sites:

Windows Vista Features Explained: Mail

http://www.microsoft.com/windows/products/windowsvista/features/details/postal service.mspxWindows Vista Help: Working with Windows Post

824684 Clarification of the standard terminology that is used to depict Microsoft software updates

sepulvedathentry.blogspot.com

Source: https://support.microsoft.com/en-us/topic/messages-may-be-stuck-in-the-outbox-when-you-use-windows-mail-on-a-computer-that-is-running-windows-vista-f8aed3d0-df37-7cc6-d2ce-c480f088ecaa